I did this review because I know how one bad employee can ruin a business. I hope Best Buy do some more retraining with this individual..especially in “Customer Service”
#DissatisfiedCustomer
So my wife and I decided to purchase the TV and Home theater sound system last week and come in today to get the sale price ($550 savings).
I am a full time student and on a budget. Time for a new laptop and I prefer quality in the long run. I went early and spoke to LOU in the Windows area and he was very informative and explained everything in terms that I was able to understand. I am not tech savvy. I purchased a real nice system (Lenova product) and would probably wasted more time and not gotten the quality that I desire had I not had Lou to help. My experience was positive and painless.
This review is sort of a mix rating. I recently purchased a Home theater system with all the bells and whistle. The Best Buy Home Theater reps were great and helpful in educating me on all the different TV options and sound systems. In fact I would give them 5 stars for the customer service and product knowledge. They even informed me of upcoming sales that Best Buy was going to have next week and that there was no need to wait to purchase for the sales promo because all I need to do is go to Customer Service desk and they will reimburse the difference of the sales price if it occurred within a specified time frame.
Online system showed 6 in stock. Had 6 hang tags. Waited in line with hang tags until sales person went to get it. A few minutes later, saw him helping someone purchasing a laptop. I went over to him ... told me he got tied up. Left the laptop area and opened a cabinet that looked like a tornado had gone thru it. Finally told me they must be out of stock. Explained their website availability ("you can't trust that" he says) and the hang tags ("yeah, well we are really busy and running out of lots of things.").
Drove home....ordered on Amazon and had it delivered around 12:30pm the next afternoon.
She gave me my receipt back with no words but an obvious body language attitude.
It's a "Big Box Store." Selection is usually pretty good, although there have been visits where "Associates" were talking among themselves in direct view of me, but didn't bother to ask if I had questions or needed help. Prices are about what I expect - discounts on some items, standard marked-down MSRP on others. Best advice is to shop around and visit here last. May take a little longer, but usually worth it.
My family and I switched to Verizon at this Best Buy location. We had Bryan L help us. We were surprised he wasn’t a manager. He was very good and very helpful. Made the whole process easy and fun.
This is where it went DOWNHILL. I am being kind by giving this customer service rep named “Melissa” a “2 star rating”. I came in today with my original receipt to reep the benefits from the sales promotion with the “price match” guarantee that Best Buy promotes. Melissa immediately had an attitude after I tried to explain to her why I am here. Melissa told me that was “double dipping”. I told her that her own co-workers at the Home Theater area told me to do this to get full advantage of the sales discount. She said the Best Buy reps working the Home Theater area don’t know what they are talking about as far as the price match promotion.
I asked for her supervisor and she said that they are too busy to come up to see me. I told her I could wait otherwise I will return everything and purchase elsewhere. I could tell that she was getting frustrated and took my receipt somewhere and came back without saying a word and process my request.
Best Buy is a US Electronics Store based in Daytona Beach, Florida. Best Buy is located at 1900 W International Speedway Blvd, Daytona Beach, FL 32114, USA.
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